Policies
Shipping Policy
At Nzymes, we're committed to getting your order processed and out the door as quickly as possible. Orders placed by 3 p.m. PST on business days (Monday–Friday, excluding holidays) are typically shipped the same day. All orders ship from our Las Vegas warehouse and include tracking details you’ll receive via email once your package is dispatched.
Handling Fee: A flat $2 handling fee applies to all orders, regardless of carrier. https://nzymes.com/
Domestic Shipping:
USPS Priority Mail is the default and most cost-effective option (2–3 business days, flat-rate based on weight).
Free shipping is available on orders $65 and up, typically via Priority Mail—though overweight packages may ship via UPS at our discretion. https://nzymes.com/
UPS options include Ground, 2-Day Air, and Next-Day Air. Note: ground shipments to the East Coast may take up to 7–8 days. Saturday and Sunday deliveries are limited or unavailable without advance arrangements. https://nzymes.com/
International Shipping:
Priority Mail International: trackable and insured, 7–10 business days.
First-Class Mail International: economical and trackable up to 4 lb, 7–14 business days.
International customers are responsible for any customs duties or VAT. https://nzymes.com/
Shipping Delays: While we aim to dispatch quickly, external factors like holidays or weather can delay carrier service. We’re not responsible for such delays—but we will do our best to get your order on its way promptly.
120-Day Money-Back Guarantee
We stand behind our motto: “Natural Products, Real Results.” If you don’t see improvement in yourself or your pet, you may return the unused portion of your order within 120 days for a full refund of the product cost. https://nzymes.com/
Return Requirements: Contact us first—preferably by phone—to request a Return Merchandise Authorization (RMA). Returns may also be requested via email.
Refund Processing: Once your return arrives, refunds are processed within 4–7 business days.
Return Shipping: If your order included Free Shipping, a $10 return fee applies; otherwise, return shipping is the customer’s responsibility. https://nzymes.com/
Support for Complex Cases: For conditions like persistent yeast issues that may require extended use, please call us. We're often able to extend the guarantee period or explore alternative solutions before issuing an RMA.
Returns & Refunds
Returns must be approved with an RMA before being sent back.
Refunds cover product cost only, not shipping or handling fees.
After receiving the return, we typically issue refunds within 4–7 business days.
For any questions or concerns—including defective or damaged items—contact us via phone, email, or through your account’s order history. https://nzymes.com/
Privacy Policy
Your privacy matters to us. Here’s how we handle your information:
Information We Collect: Personal data (like name, email, shipping address, etc.) is collected only when you voluntarily provide it—for example, during checkout or form submission. We also collect non-personal data such as browser type and IP address for analytics and site optimization.
Cookies: We use cookies to improve your browsing experience. You can disable cookies in your browser, though some site functionality may be affected.
Use of Your Information:
To fulfill orders and process payments.
To improve customer support and your website experience.
To send updates and promotional emails (only if you've opted in).
Data Protection: We implement secure data practices to protect your information from unauthorized access or misuse. https://nzymes.com/
Sharing Information: We do not sell or rent your personal information. We may share generic, non-identifiable demographic info in aggregate form. We may use trusted third-party processors to fulfill orders or send communications—but only with your consent.
Policy Updates: We may update this policy occasionally. Any changes will be posted here, and continued use of the site will indicate acceptance of those changes.
Terms of Service
Please read carefully:
Use License: You're permitted to view and temporarily download materials from this website for personal, non-commercial use only. Altering, copying, reverse-engineering, or distributing site content is prohibited.
Liability Limitation: Nzymes (Biopet Inc.) is not liable for damages arising from your use of our site—even if advised of potential risk. https://nzymes.com/
Accuracy: While we aim to keep everything accurate, we aren’t liable for errors. The site content may change at any time without notice. https://nzymes.com/
External Links: We don't review or endorse content on external sites linked from ours—use at your own risk. https://nzymes.com/
Governing Law: These terms are governed by the State of Nevada laws, regardless of conflicting statutes. https://nzymes.com/
Contact Information
If you have any questions or need assistance:
Phone: (877) 816‑6500 (Toll-Free) | (702) 228‑0097 (Local)
Email: customer.care@Nzymes.com
Address: 8298 Arville Street, Suite 103, Las Vegas, NV 89139
